Shipping and Delivery Information

Shipping inside the Continental USA

For questions regarding shipping to Alaska, Hawaii, US Territories and APO/FPO please call 312-532-8436.

Any references to "shipping", “shipping charge”, or "shipping handling" that you read online or hear during a phone order include the shipping, handling (including packing materials), and insurance cost.

For most orders, our shopping cart will calculate the shipping charge for your order. If you have a question, please contact our store. Phone 312-532-8436 during our business hours (12-8pm Mon-Fri - 12-5pm Sat - CST).

Shipping Carriers

We ship orders Monday through Friday using:

Depending on the shipping destination and the items in your specific order, you may be able to choose from the following delivery services:

Media Mail

Available (at a significant cost savings) for orders made up only of "media" as defined by the US Postal Service. This includes books, CDs, DVDs, and software. Media mail orders are generally shipped within 2-3 business days, pending inventory availability and approval of payment.

Fed Ex Ground and USPS Priority Shipment

Orders are generally shipped within 2-3 business days, pending inventory availability and approval of payment.

USPS Priority Express

Orders placed after Noon Central Time will be shipped the next day pending inventory availability and approval of payment.

Rush Shipments

For time-critical shipments, please phone 312-532-8436 during normal business hours (12-8pm Mon-Fri – 12-5pm Sat - CST) to verify shipping charges, stock availability, and delivery time.

Saturday Deliveries

Available for some areas of the USA. Please call 312-532-8436 for details.

Shipping Charges

If you use our Shopping Cart, it will display the available shipping options, each with a specific charge for shipping, handling, and insurance.

C.O.D. Orders

Not available.

Questions

Please contact our order department at 312-532-8436 during our business hours (12-8pm Mon-Fri – 12-5pm Sat - CST).

International Shipping Info

Shipping Costs

International shipping is calculated based on a number of factors including the desired service level (USPS Priority, Express or GXG), the number of items you're purchasing, the weight of the items and the destination country/region.

Shipping Options

Contact us for an exact quote. Include the item(s) and destination country + postal code.

Duty & Taxes

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise. 312 Vintage Guitars must accurately record all contents and total sale price/value of any item(s) on customs declaration forms.

Shipping Options & Times

Most in-stock items generally arrive within 4-15 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination and desired level of service, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates however are not guaranteed.

If you'd like to ship an order to the United States and have a U.S. billing address, please place your order through our U.S. site.